About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands.

By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

About the job role:

As a Customer Care Advisor, you will advise our customers on the best products and pet accessories in the available catalog. Your project is the largest pet product retailer in Europe.

• Native or Proficient in Polish (C2)

• Fluency in English (B2)

• Previous experience in Customer Service is highly valued

• Excellent communication skills coupled with empathy, team spirit and customer-oriented

•  Familiarity with Pet-related stuff is highly valued

• Have a positive and can-do attitude

• For non-EU residents, it is mandatory to have a valid work permit.

As a Customer Care Advisor, you will:

• Assist clients via inbound calls and e-mail by answering customer’s inquiries and/or attending to potential requests.

• Become a specialist in our Client’s products and services

•  Resolve product or service problems by clarifying the customer's complaints.

• Provide accurate, valid, and complete information by using the right methods/tools.

• Give real-time, accurate information that empowers the customer to make decisions.

• Listen to the customer's unique situation and acknowledge their needs.

• Go beyond the customer's service expectations so they will remember and share their great experience.