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IT
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World’s Best Search Engine Advisor – German Speaker

IT

PTPortugal, Lisbon

Dirbas iš namų
Galėtumėte persikelti

Atlyginimas

Nenurodyta

V0544686

170+ Peržiūros

Aprašymas

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.


About the job role:

Our IT American brand is widely recognized as the “world’s best search engine” because it is fast, accurate, and easy to use. It is also a manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks.

As a German Speaking Advisor for Tech and Smart Home Products, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. You will ensure excellent standards while enjoying every day on the job as you will share your passion for technology with both customers and colleagues. Given the dynamic nature of this job, you can develop your IT skills and advance your career at your own pace.


Reikalavimai

We are looking for:

Native or Proficient German (C2)

Fluency in English (B2)

Possess excellent writing and verbal communication skills to simplify technical language for non-technical users

Demonstrate patience when communicating and solving issues

Treat all data and personal information with the utmost confidentiality  

Keep up with the latest IT and tech-related trends

Proactive, self-motivated, and a great team player


Pareigos

As a German Speaking Advisor for Tech and Smart Home Products, you will:

Respond to inbound customer requests, document relevant case information

Ensure excellent customer satisfaction

Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)

Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented

Collaborate with other technicians to resolve or properly close help tickets

Manage an individual ticket queue

Responsible to follow the direction of the management and provide feedback


Ką mes siūlome

We offer you:

Competitive wages (14 monthly payments per year)

Performance bonus

Transportation allowance

Health insurance with a dental plan (after 6 months contract)

Relocation package - shared accommodation and flight reimbursement

Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program


Life at our company:

Work in a diverse environment with people from over 15 nationalities

Benefit from our modern amenities, many discounts in local businesses, company parties and events, and much more!

We promote inter-company mobility to work at any of our sites around the world

New and modern offices in Lisbon, Oriente, Portugal.


Ready to take up the challenge?

Join our team and show off your talent!


All submissions will be treated confidentially under the General Data Protection Regulation.

*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.


Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.


Raktinis žodis

Papildoma informacija

Įdarbinimo tipas

Pilnas etatas

Lygis

Praktikantas

Training provided

Apmokymas bus suteiktas

Laisvos pozicijos

5

Valandos per savaitę

40

Peržiūros

170

Darbo dienos

Various

Provided benefits

Persikelimo paketas

Taip

Apgyvendinimas

Taip

Mašina

Taip

Sveikatos draudimas

Taip

Kiti privalumai

Taip

Compensations

  • Bonusai
  • Parduotuvės nuolaida
  • Kitos formos

Vietovės detalės

Įsikūręs

Viena lokacija

Vietovė

Portugal, Lisbon

Priima darbuotojus iš užsienio

Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Vatican, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom, Aland Islands

Nuotrauka

 World’s Best Search Engine Advisor – German Speaker

Sukurta 2 prieš kelis mėnesius

Apie Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries.

 

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.


Kompanijos sritis

Skambučių centras ir klientų aptarnavimas

Dydis

100+darbuotojai

Kompanijos tipas

Didelis verslas

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